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How to Refer Someone to TSE Services






Thank you for your interest in receiving services with TSE. We encourage prospective clients and their support team to visit and learn more about our programs.
A tour is a great way to experience our environment, meet our staff, and determine if TSE is the right fit.

Guidance for county case managers and providers supporting individuals with disabilities.

Step 1: Referral Process

A county case manager begins the referral by sharing key documents with TSE. These help us understand the person’s needs, interests, and strengths.

Required Documents:

Case manager letter identifying requested services

Current Community Support Plan (CSP) or Coordinated Services and Support Plan (CSSP)

Most recent Progress Report or CSSP Addendum from current/previous provider

Current psychological evaluation

Current physical examination

Work history or other skill-related information

Step 2: Introductory Visit

  • A meeting is scheduled with TSE staff.
  • If site-based services are being considered, tours of one or more sites may be arranged.

Step 3: Intake Meeting

If the individual and TSE agree to move forward:

  • Services requested are confirmed.
  • Orientation is provided (including Vulnerable Adult procedures).
  • A start date is set.
  • A 45-day follow-up meeting is scheduled.

Who to Contact

Transportation Support (Bus Cards)

TSE administers Metro Transit bus cards and Metro Mobility cards for individuals receiving Medicaid (MA) waiver services.

Need help deciding which pass to choose?
👉 Download our Bus Card Guide

Need help choosing the right pass or stored value amount?
Download our Bus Card Reference Tables to see options and recommendations.

👉 Download the Bus Card Tables